You are done with your report and ready to send it to your boss. You quickly fire up your browser or email client and boom, the email is not sending. Pages are not loading. Your muscles become tense, eyes wide open with a reddened face.

Relax! Take a glass of water and do some basic troubleshooting. Your internet not working can be because of several reasons; from a loose cable thanks to your cat or weak WiFi signal or an expired data plan.

Here are some common reasons your internet might not be working.

1. Computer Not connected to the WiFi

WiFi has a way of playing hide and seek sometimes with your devices. It could be an issue with the Router or MiFi or it could be your computer or smartphone acting up. Sometimes it’s bugs on the network drivers installed on your operating system that cause your computer’s connection to be intermittent. If your connection to the WiFi is on and off, then you need to update your wireless network drivers from the device manager.

Sometimes Malware and viruses could be reason why you can’t make a network connection. Be sure to always have a clean computer by running routing virus scans. A firewall perhaps could be standing in the way of your connection. Contact your network administrator for causes of office internet.

If however, your device is connected the WiFi network which you can tell by the network icons on the taskbar, then it’s something else.

Related post: The updated guide to WiFi wireless network connectivity

2. Wrong Internet or Network configurations

Poorly configured network configurations can be a cause of internet issues. Usually when you buy a MiFi or a new phone, the settings are automatically sent to you by your network provider or they come pre-installed on our device. But sometimes you might find yourself switching networks for better deals at which point you need the new service provider’s internet settings. For smartphones, Mifis and 4G routers, the APN is the most important value. Get it wrong and you won’t have an internet connection.

Related post: Africell, Vodafone, Airtel, UTL and MTN Uganda APN and Internet settings you need to know

Those connecting through a WiFi router, it could be a wrong gateway or and IP conflict among connected devices. An IP conflict happens when two or more computers on the same network happen to have the same IP address. Be sure to set your network settings to DHCP which is the default and avoid setting static IP addresses.

Related: Beginner’s guide to DHCP – Dynamic Host Configuration Protocol

3. Your data bundle has run out

If you don’t keep tabs on your usage, your data bundle can run out faster than your expect. If you are on unlimited package, then your subscription could have expired. Most Internet Service Provider(ISP) have a way of enabling you check for your data balance or subscription. On Mobile you can dial specific USSD shortcode for checking data balance and for business customers, you can contact your ISP’s sales representative for details on your outstanding balance.

Related post: All codes for MTN, Africell, Vodafone, Airtel, and UTL Uganda balance check and recharge USSD shortcodes

If you are sure that your subscription is still ongoing, then time to test for something else.

4. Router/MiFi is not functioning properly

Do you have a cat or a dog running around the house, be careful because the little poor thing might be the culprit here. Cats like to mess around with stuff and if your router isn’t strategically placed away from animals or even kids, then it might get messed. A wrong button could be pressed or Ethernet cable disconnected from the modem.

Related post: How to know your Router’s or MiFi’s IP address

For those of you who connect to the internet via 3G/4G LTE routers and MiFis, it’s possible for your device to loose mobile data connection. My router does that alot after running for long hours. So the MiFi keeps the WiFi signal on and hence other devices are able to connect but looses the 3/4G link that connects to the internet. Usually 3G/4G LTE routers and MiFis have status LED lights that show what’s working and what’s not. Usually Red means the link has been lost and green or blue means things are looking up.

The other thing about routers/Mifis is that you might be further away from them, hence you get weak or no wireless signal at all. Check on the network signal bars on your device to see the quality of your signal.

Another thing for weak signal could be a lot interference from neighbors wireless network, Microwave and other Bluetooth devices that share the same frequency spectrum 2.4Ghz as WiFi. Be sure to turn these devices off or switch to the 5GHz WiFi band.

5. Slow internet speeds

Sometimes your internet is actually on, but just too slow you believe the link is down. Your phone or MiFi could drop from advertised 3/4G to 2G or EDGE or the signal quality could seriously drop. I notice this a lot with my Tangerine MiFi. At specific times of the day, the signal bars drop from 3 to just 1 and my internet drives me nuts.

Related post: How to test your Internet speeds

Before you call your ISP, check that you don’t have an overload on your network. Too many devices on your network and your speeds will inevitably slow down. Turn off unused devices to save on bandwidth.

6. DNS is not working

Domain Name System(DNS) is central to how the internet works. It mostly works in the background, so ordinary internet users might not know about its existence. Summarily, DNS translates human-readable website names aka domains into actual IP addresses that corresponding to servers hosting the website. Your computer automatically picks the DNS address from your ISP when you connect to public hotspot or router/MiFi.

Related post: How to change DNS server on your internet device

However, sometimes this DNS system goes under without your knowledge because it works in the background. This results into failure of translating those domain names into IP addresses. As a result, your browser doesn’t know where to find content for whatever you are looking for online. Chrome for instance will show ERR_NAME_NOT_RESOLVED error to indicate that it can’t translate or find a domain supposedly either because the domain is expired or simply because the DNS server its trying to reach is down.

7. The website you are connecting to is down or blocked

With today’s reliable hosting services, this is unlikely but possible. But Web hosting companies or website constantly come under attack from malicious hackers online. There’s even now more increased data breaches and cyber security incidents than ever before. When a website is down and it’s the only thing you are accessing online, you might wrongfully assume that your internet connection is down. A good place to know if a website is down for you only or everyone else is https://downforeveryoneorjustme.com/.

Also there’s increased censorship of the internet by governments worldwide. Ugandan readers are well aware of the ongoing OTT or social media Tax of Ugx 200/day that must be paid first before services are accessible. If social media is the internet to you and it’s been blocked, again you might falsely conclude your whole internet connection is down.

We can’t exhaust all the reasons why your internet connection might not be working. So when all fails, its best to call up your geek friend or call your service provider’s customer care line.

Image: Pinterest

David Okwii is the Editor-in-Chief of Dignited.com and a seasoned tech enthusiast whose journey began in the early 2000s. He started blogging while at university, diving deep into mobile apps, smartphone reviews, and operating systems—from testing Linux distros to tweaking Windows machines. David also explores Chromebooks, experiments with Raspberry Pi projects, and brings hands-on curiosity to every review. With vast experience in Uganda’s tech ecosystem and deep knowledge of Africa’s startup landscape, he offers informed, grounded perspectives on consumer technology. When he’s not writing or tinkering, David enjoys connecting with nature and exploring the outdoors.

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Talkio Mobile , Uganda’s newest telecommunications service provider, is excited to announce a groundbreaking partnership with Banana Life Investments, a leading chain of mobile phone and retail shops. This strategic alliance aims to bring Talkio’s innovative telecom services closer to Ugandans.

This collaboration will leverage Banana Life Investments’ extensive retail network of 26 stores strategically located across Uganda in major malls, towns, and cities to provide customers with unparalleled convenience. Through this partnership, Talkio Mobile will offer its full suite of services, including SIM cards, airtime, and exclusive product offerings at any Banana Life Investment location.

This partnership is more than a business initiative—it’s a shared commitment to transforming lives. By integrating Talkio Mobile’s forward-thinking services & nationwide reach with Banana Life Investments’ retail footprint, the two brands are setting a new standard for customer convenience and inclusivity.

READ ALSO: 5 Things You Need to Know About Talkio Mobile: New Telecom Company in Uganda

“This partnership aligns perfectly with our mission of connecting Ugandans to innovative and transformative telecom solutions,” said Vianne Allan Ahura, CEO of Talkio Mobile. “By leveraging Banana Life Investments’ trusted presence and nationwide footprint, we are not only expanding our agent network but also bringing our services closer to the communities we serve. This collaboration ensures that our online customers can now enjoy a seamless offline experience right at their doorstep. Together, we are empowering Ugandans with the tools they need to stay connected, grow their businesses, and unlock new opportunities.”

Solomon Ssemuyaba, the assistant general manager at Banana Life Investments, echoed this sentiment: “We are proud to join hands with Talkio Mobile to deliver innovative, customer-centric solutions. This partnership represents our shared vision of fostering a connected future for Uganda. Together, we are redefining what convenience and accessibility mean for our customers.”

The partnership goes beyond retail distribution, introducing joint initiatives aimed at value addition and personalized service. Customers can expect seamless access to:

  • SIM Card Sales : Available at all Banana Life Investments locations.
  • Talkio phone number bookings : Book your preferred Talkio number at any Banana Life Investments location.
  • Airtime Services : Recharge easily through in-store purchases.
  • Customer Support : Friendly and knowledgeable staff trained to assist with Talkio Mobile products and services.

Additionally, the two companies plan to launch promotional campaigns and expand services to even more locations, ensuring no Ugandan is left behind in the digital transformation.

Solomon Obwot is a tech writer based in Kampala, Uganda, with extensive experience in the local tech startup ecosystem. He covers the latest news and analysis on consumer tech, writes in-depth smartphone reviews, and conducts insightful interviews with industry experts. Solomon is also a passionate podcaster, sharing his knowledge and engaging in discussions about Africa’s rapidly growing tech landscape. Send emails to [email protected]

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The Mobile World Congress (MWC) Barcelona , the world’s largest exhibition for the mobile industry, has just concluded. This annual event gathers leading technology brands to unveil groundbreaking mobile, AI, and digital solutions innovations. At MWC 2025, TECNO showcased a range of AI-driven products, reinforcing its commitment to cutting-edge technology.

The key launches included:

  • CAMON 40 Series – AI-powered smartphones with One-Tap FlashSnap and advanced mobile imaging features.
  • MEGABOOK S14 – The world’s lightest 14-inch OLED laptop, featuring AI-enhanced multitasking and Snapdragon® X Elite.
  • MEGABOOK T14 Air & K15S – Lightweight ultrabooks with AI capabilities and extended battery life.
  • TECNO AI Glasses Series – Smart eyewear integrating AI imaging, translation, and AR display.

Jan Stryjak, Associate Director at Counterpoint Research, shared, “In the past year, we have observed significant advancements in the field of AI. AI will continue to drive transformative changes in our daily lives. In this critical period for the economic development of emerging markets, TECNO’s AI technologies are unlocking potential for diverse needs.”

“The application of AI technologies is crucial and urgent in emerging markets. We’re committed to bridging the digital gap between emerging and mature markets,” said TECNO CMO, Laury Bai. “TECNO is taking a practical approach to make AI more accessible, ensuring users in emerging markets can access AI and cutting-edge technologies.”

Laury Bai, TECNO CMO

Driven by its commitment, TECNO has forged a robust partnership with MediaTek, establishing a joint AI laboratory dedicated to accelerating advancements in AI. At the event, James Chen, Vice President of Product and Technology Marketing at MediaTek, emphasized, “The synergistic R&D efforts between TECNO and MediaTek are set to democratize AI technology. Our collaboration powers a seamless, interconnected AI experience, bringing users a future of truly connected intelligence.”

James Chen, Vice President, Product and Technology Marketing at MediaTek

CAMON 40 Series Powered by AI One-Tap FlashSnap Revolutionizes Smartphone Snapshot Photography

TECNO’s Global Product Launch Officer, Olivier Mas, officially unveiled TECNO’s next-generation AI-driven products. Attendees at TECNO’s launch event witnessed the highly anticipated debut of TECNO’s new CAMON 40 Series, a device that embodies TECNO’s legacy of excellence in mobile imaging. Featuring One-Tap FlashSnap Mode and TECNO AI, the series sets a new benchmark in smartphone photography, delivering exceptional snapshot capabilities and AI-enhanced user experiences.

Olivier Mas, TECNO Global Product Launch Officer

The CAMON 40 Series exemplifies a commitment to innovation that transcends hardware and software, extending into strategic partnerships that deliver cutting-edge AI solutions to emerging markets. Matt Waldbusser, Managing Director of Global Solutions and Consumer AI at Google Cloud, remarked, “Our collaboration with TECNO on the CAMON 40 Series is a standout example. Leveraging Google Cloud’s capabilities, we’ve introduced groundbreaking features such as Ask Ella, AI Image Generator, AI Writing, and AI Translate. I am particularly impressed by the industry-leading and competitive edge of some of these innovations. For instance, TECNO’s AI supports text translation in 136 languages, voice translation in 44 languages, and photo translation in 51 languages. We are excited to further strengthen our partnership with TECNO, unlocking limitless potential to bring advanced yet practical AI capabilities to emerging markets in a convenient and secure manner.”

Matt Waldbusser, Managing Director of Global Solutions and Consumer AI at Google Cloud

The CAMON 40 Series’ innovative One-Tap FlashSnap leverages AI to enhance imaging capabilities, revolutionizing mobile photography. AI optimizes camera startup and continuous shooting for instant captures, while AI-powered multi-frame processing intelligently reduces noise and enhances details, delivering sharper, more refined images. Additionally, the BestMoment algorithm analyzes motion patterns, automatically selecting the optimal frames for precise, high-quality shots in dynamic scenarios, ensuring users an unparalleled mobile imaging experience.

TECNO CAMON 40 Demonstrates the Cutting-Edge FlashSnap Capability

To delve deeper into the imaging prowess of the CAMON 40 Series, TECNO invited Frédéric Guichard, CEO of DXOMARK, to share the image performance of CAMON 40 Pro. Frédéric highlighted, “The CAMON 40 Pro 5G has demonstrated exceptional imaging and performance capabilities in our rigorous evaluations. We’ve been particularly impressed with photo performance being the best for devices under 600$, and the 1st eligible device to our Smart Choice Label.”

Onsite photo of Frédéric Guichard, CEO of DXOMARK

Beyond its advanced rapid-capture functionality, the integration of TECNO AI further enhances the device’s capabilities. Intelligent imaging, a 360° AI Call Assistant, and productivity tools elevate creativity and efficiency. Powered by MediaTek’s latest chipsets, the series ensures smooth performance, fast processing, and extended battery life. With a sleek, durable, and water-resistant design, it seamlessly blends style with practicality for modern users.

MEGABOOK S14, the World’s Lightest 14-inch OLED Laptop, Inspires Creators and Game Lovers

The MEGABOOK S14 is TECNO’s first OLED laptop and the industry’s lightest 14-inch OLED laptop, featuring a 2.8K OLED display and incredibly weighing only 899g (31.7oz). The laptop is equipped with the outstanding power of the Snapdragon® X Elite compute platform, the flagship chipset for AI PCs from Qualcomm Technologies, and integrates TECNO’s world’s first self-developed edge-side large-scale AI model, to achieve AI-enhanced multitasking.

World’s Lightest 14-inch Laptop MEGABOOK S14

Specifically designed for next-gen AI productivity, TECNO AI enhances the Ella AI Assistant, AI-powered PPT generation, AI-driven image search, smart albums, and offline meeting transcription with multilingual support. The External Graphics Dock, equipped with a powerful NVIDIA graphic card, delivers scalable, high-performance capabilities for design, gaming, and content creation. The laptop’s 2.8K OLED display with a 120Hz refresh rate ensures exceptional visuals, while DTS:X Ultra dual 2W speakers, Wi-Fi 6E, fingerprint login, and PC Manager optimize connectivity and user experience.

TECNO’s strategic partnership with Qualcomm Technologies was a highlight of the TECNO AI Ecosystem Product Launch event, demonstrating a shared vision for the future of AI PCs. Kedar Kondap, SVP & GM of Compute and Gaming at Qualcomm, took the stage to discuss the integration of Qualcomm’s cutting-edge PC chipset into the new MEGABOOK S14 laptop, underscoring TECNO’s commitment to delivering high-performance computing solutions.

Kedar Kondap, SVP & GM of Compute and Gaming at Qualcomm

In addition, TECNO also introduced several standout new products. The featherlight 999g (35.2oz) ultrabook MEGABOOK T14 Air, features high-speed storage and LPDDR5 memory, while the ultra-thin, all-metal MEGABOOK K15S, equipped with a powerful 70Wh battery and supported by a 65W PD GaN charger, offers a smarter and more long-lasting user experience. Both devices are empowered by TECNO AI with advanced AI capabilities such as AI Album and AI Voice Assistant, making them perfect companions for all aspects of life.

The Next Game-Changing Tech Innovation: See the World with the TECNO AI Glasses Series

TECNO’s new AI Glasses Series also took center stage with the introduction of TECNO AI Glasses Pro and TECNO AI Glasses, reimagining eyewear with cutting-edge imaging, intelligent interactions, and a sleek aesthetic. The TECNO AI Glasses feature an aviator design, while the Pro model showcases a browline style, both embodying timeless elegance and modern fashion.

TECNO AI Glasses Redefine the Way People See the Future

Equipped with a 50MP high-definition camera, the series integrates an OV50D sensor, a 100° ultra-wide-angle custom lens, and an AI ISP imaging chip, forming a mobile-grade imaging system. This system lets users capture stunning, high-resolution photos with advanced AI noise reduction and HDR capabilities. With real-time translation supporting over 100 languages, TECNO AI’s Ella empowers accurate translation even for less common languages, as well as voice control, AI-powered object recognition, and intelligent information summaries for ultimate convenience.

Additionally, the AI Glasses Pro features a MicroLED display with 7th-gen resin waveguide technology, offering a 30° field of view, over 1,500 nits of brightness AR display, and a lightweight, ultra-thin design. The AR display allows users to effortlessly enjoy features like translation display, navigation, information prompts, and teleprompting.

Equipped with a 250mAh battery, these glasses offer over 11 hours of music playback and 8 hours of mixed use with just 30 minutes of charging. An advanced ultra-linear speaker, bass enhancement, and spatial sound deliver an immersive audio experience, while Wi-Fi 6 and Bluetooth 5.4 ensure seamless connectivity.

With these innovative launches, TECNO is setting new standards in mobile imaging and AI-enhanced technology, shaping a more connected and empowered future for consumers in emerging markets. Once again, TECNO has showcased its cutting-edge innovation on the global stage at MWC. With the brand essence of “Stop at Nothing”, TECNO’s relentless pursuit of innovation is making AI-powered technology more accessible, allowing consumers to experience the future ahead of time.

Solomon Obwot is a tech writer based in Kampala, Uganda, with extensive experience in the local tech startup ecosystem. He covers the latest news and analysis on consumer tech, writes in-depth smartphone reviews, and conducts insightful interviews with industry experts. Solomon is also a passionate podcaster, sharing his knowledge and engaging in discussions about Africa’s rapidly growing tech landscape. Send emails to [email protected]

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