TechPost caught up with Rogers Karebi , secretary of the Uganda BPO Association as well as the MD of Dial-a-service , a BPO company in Uganda to discuss the current climate for BPO in East Africa and the potential for growth in the region.

BPO(Business Process Outsourcing) involves relocating business processes that a company usually performs in-house to a third-party service provider, such as a customer care or call center, to carry out on behalf of the company. The BPO industry’s focus sectors include financial services, insurance and telecommunications, with outsourced processes including after-sales services, data capture and conversion, accounting, benefits administration, human resource functions, and website design and development.

Business process outsourcing (BPO) and offshoring is a major global trend and the industry, worth an estimated US$130-billion a year, has an expected annual growth rate of about 50% for the next five years. As such, East Africa specifically Uganda, has in recent times strategically set itself up as a BPO hub of choice by beefing up its IT infrastructure, putting significant investment in human capital and infrastructural development. Using a combination of twitter conversations and our on-premise interview with Rogers, here’s how Uganda is poised (or not poised) to be the next BPO destination in the world.

Why Uganda is poised to be the next BPO destination

TechPost: Why do you think that Uganda has the potential to become a global BPO player?

Karebi: Unemployment is still a problem even among the educated youths in Kampala, and there are many opportunities to fill positions by educated workers with excellent English skills. So since our graduates are proficient in English whose accents are neutral (which means agents can be understood by clients in the west), communication is not an issue. A big pool of unemployed graduates means a huge human resource pool. Thirdly, we’ve a time zone advantage. This means while the Americans for instance are asleep, we’re awake working and vice-versa. Great government support and political stability are a huge bonus for BPO.

@oquidave There is enough #BPO business to go around, esp. nearshore and onshore. Can #Uganda businesses compete & deliver the value? — Stephen S. Musoke (@ssmusoke) January 30, 2014

Kaberi: NITA-U has worked with Makerere University to train 500 youths in MPO skills, and plans are underway to train 3,000 in the next year to ensure a critical mass of BPO trained skills in Uganda. We’re also partnering with India which has several years of experience in the industry. As a matter of fact, we’re signing a Memorandum of Understanding with NASSCOM — a BPO association in India to create capacity building locally.

The challenges of BPO industry in Uganda

TechPost: It is obvious that we’ve not yet seen a huge boom in the BPO sector quite yet. Tell us, what’s still holding us back from tapping into this $130 billion Industry.

Karebi: We’re still struggling with infrastructure — and by this i mean affordable internet broadband and power or electricity. These do not place us at the same level ground as our Indian counterparts who have all these enablers cheaply. For instance, 1Mbps data connection costs about $600 here in Uganda while in India, it’s merely $50! With these unequal variables, you simply can’t compete. The other challenges have to do with policy and regulation. Specially, we still have weak cyber, data and privacy protection laws that are still being developed. International clients need the assurance that the data they’re outsourcing is fully protected under law otherwise they simply can’t give you business.

The local BPO climate

TechPost: When we talk about BPO, offshore clients always come to mind. BPO has been widely (mis) understood to be handling calls or data entry for big American corporations. Have you approached local clients? What has been their response to business process outsourcing so far?

Karebi: Actually the response has been quite promising. Currently as dial-a-service, we handle up to 6 clients which include Pepsi, UMEME, Jubilee among others while our competitors like Tecno Brain handle UNICEF child helpline. BPO is still not known among local companies and that could be attributed to poor marketing. We’ve not done a good job in sensitizing local firms on the advantages of BPO quite well. However, we indeed on holding sensitization workshops that will seek to enlighten prospective local clients on the benefits of BPO. We also have a BPO association which is the umbrella body for all the members.

@oquidave 4 low cost call center & data entry type #BPO not 4 higher paying law, software dev, health @jmakumbi @ugBPO @rkarebi @niyimic — Stephen S. Musoke (@ssmusoke) January 30, 2014

Kaberi: There’s what is called Knowledge Process Outsourcing(KPO). This is a higher level of outsourcing than the entry-level processing which includes data entry and answering calls. Such individuals with professional skills could actually delve into KPO.

@oquidave We should KILL the idea that you need to setup in kampala. @niyimic @StoneAtwine @ssmusoke @ugBPO @rkarebi — James S K Makumbi (@jmakumbi) January 30, 2014 Advertisement - Continue reading below

Karebi: There’s a BPO company called SINFA that has a BPO center in Gulu, northern Uganda.

Government and BPO

TechPost: South Africa is known to have one of the most successful BPO destination due to government support. However, At this time, Uganda is not attractive for investment from global outsourcers, due to the lack of tax incentives and limited infrastructure. What is the Government of Uganda doing to fuel the emerging BPO sector?

Karebi: The Government has setup a BPO incubation centre located at Statistics house where we’re currently located. Power and fast Internet is provided for for free for the residing BPO companies until a specific period where these companies graduate of the incubation centre together with another BPO provider. The government, through NITA-U is developing guidelines for the provision of Government incentives to BPO operators, drafting the national BPO strategy and roadmap for Uganda.

@oquidave @rkarebi @niyimic @BrianNdyaguma @jmakumbi @ssmusoke @ctford What attributes do we need to be the preferred BPO provider? — Daniel M. Mumbere (@danmumbere) January 30, 2014

Karebi: As a country, to succeed a BPO destination, we need; Government support, political stability and ability to offer high quality service. As a company, professionalism, high quality service delivery and well-trained personnel.

Image: Rogers Karebi , secretary of the Uganda BPO Association as well as the MD of Dial-a-service

David Okwii is the Editor-in-Chief of Dignited.com and a seasoned tech enthusiast whose journey began in the early 2000s. He started blogging while at university, diving deep into mobile apps, smartphone reviews, and operating systems—from testing Linux distros to tweaking Windows machines. David also explores Chromebooks, experiments with Raspberry Pi projects, and brings hands-on curiosity to every review. With vast experience in Uganda’s tech ecosystem and deep knowledge of Africa’s startup landscape, he offers informed, grounded perspectives on consumer technology. When he’s not writing or tinkering, David enjoys connecting with nature and exploring the outdoors.

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Talkio Mobile , Uganda’s newest telecommunications service provider, is excited to announce a groundbreaking partnership with Banana Life Investments, a leading chain of mobile phone and retail shops. This strategic alliance aims to bring Talkio’s innovative telecom services closer to Ugandans.

This collaboration will leverage Banana Life Investments’ extensive retail network of 26 stores strategically located across Uganda in major malls, towns, and cities to provide customers with unparalleled convenience. Through this partnership, Talkio Mobile will offer its full suite of services, including SIM cards, airtime, and exclusive product offerings at any Banana Life Investment location.

This partnership is more than a business initiative—it’s a shared commitment to transforming lives. By integrating Talkio Mobile’s forward-thinking services & nationwide reach with Banana Life Investments’ retail footprint, the two brands are setting a new standard for customer convenience and inclusivity.

READ ALSO: 5 Things You Need to Know About Talkio Mobile: New Telecom Company in Uganda

“This partnership aligns perfectly with our mission of connecting Ugandans to innovative and transformative telecom solutions,” said Vianne Allan Ahura, CEO of Talkio Mobile. “By leveraging Banana Life Investments’ trusted presence and nationwide footprint, we are not only expanding our agent network but also bringing our services closer to the communities we serve. This collaboration ensures that our online customers can now enjoy a seamless offline experience right at their doorstep. Together, we are empowering Ugandans with the tools they need to stay connected, grow their businesses, and unlock new opportunities.”

Solomon Ssemuyaba, the assistant general manager at Banana Life Investments, echoed this sentiment: “We are proud to join hands with Talkio Mobile to deliver innovative, customer-centric solutions. This partnership represents our shared vision of fostering a connected future for Uganda. Together, we are redefining what convenience and accessibility mean for our customers.”

The partnership goes beyond retail distribution, introducing joint initiatives aimed at value addition and personalized service. Customers can expect seamless access to:

  • SIM Card Sales : Available at all Banana Life Investments locations.
  • Talkio phone number bookings : Book your preferred Talkio number at any Banana Life Investments location.
  • Airtime Services : Recharge easily through in-store purchases.
  • Customer Support : Friendly and knowledgeable staff trained to assist with Talkio Mobile products and services.

Additionally, the two companies plan to launch promotional campaigns and expand services to even more locations, ensuring no Ugandan is left behind in the digital transformation.

Solomon Obwot is a tech writer based in Kampala, Uganda, with extensive experience in the local tech startup ecosystem. He covers the latest news and analysis on consumer tech, writes in-depth smartphone reviews, and conducts insightful interviews with industry experts. Solomon is also a passionate podcaster, sharing his knowledge and engaging in discussions about Africa’s rapidly growing tech landscape. Send emails to [email protected]

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The Mobile World Congress (MWC) Barcelona , the world’s largest exhibition for the mobile industry, has just concluded. This annual event gathers leading technology brands to unveil groundbreaking mobile, AI, and digital solutions innovations. At MWC 2025, TECNO showcased a range of AI-driven products, reinforcing its commitment to cutting-edge technology.

The key launches included:

  • CAMON 40 Series – AI-powered smartphones with One-Tap FlashSnap and advanced mobile imaging features.
  • MEGABOOK S14 – The world’s lightest 14-inch OLED laptop, featuring AI-enhanced multitasking and Snapdragon® X Elite.
  • MEGABOOK T14 Air & K15S – Lightweight ultrabooks with AI capabilities and extended battery life.
  • TECNO AI Glasses Series – Smart eyewear integrating AI imaging, translation, and AR display.

Jan Stryjak, Associate Director at Counterpoint Research, shared, “In the past year, we have observed significant advancements in the field of AI. AI will continue to drive transformative changes in our daily lives. In this critical period for the economic development of emerging markets, TECNO’s AI technologies are unlocking potential for diverse needs.”

“The application of AI technologies is crucial and urgent in emerging markets. We’re committed to bridging the digital gap between emerging and mature markets,” said TECNO CMO, Laury Bai. “TECNO is taking a practical approach to make AI more accessible, ensuring users in emerging markets can access AI and cutting-edge technologies.”

Laury Bai, TECNO CMO

Driven by its commitment, TECNO has forged a robust partnership with MediaTek, establishing a joint AI laboratory dedicated to accelerating advancements in AI. At the event, James Chen, Vice President of Product and Technology Marketing at MediaTek, emphasized, “The synergistic R&D efforts between TECNO and MediaTek are set to democratize AI technology. Our collaboration powers a seamless, interconnected AI experience, bringing users a future of truly connected intelligence.”

James Chen, Vice President, Product and Technology Marketing at MediaTek

CAMON 40 Series Powered by AI One-Tap FlashSnap Revolutionizes Smartphone Snapshot Photography

TECNO’s Global Product Launch Officer, Olivier Mas, officially unveiled TECNO’s next-generation AI-driven products. Attendees at TECNO’s launch event witnessed the highly anticipated debut of TECNO’s new CAMON 40 Series, a device that embodies TECNO’s legacy of excellence in mobile imaging. Featuring One-Tap FlashSnap Mode and TECNO AI, the series sets a new benchmark in smartphone photography, delivering exceptional snapshot capabilities and AI-enhanced user experiences.

Olivier Mas, TECNO Global Product Launch Officer

The CAMON 40 Series exemplifies a commitment to innovation that transcends hardware and software, extending into strategic partnerships that deliver cutting-edge AI solutions to emerging markets. Matt Waldbusser, Managing Director of Global Solutions and Consumer AI at Google Cloud, remarked, “Our collaboration with TECNO on the CAMON 40 Series is a standout example. Leveraging Google Cloud’s capabilities, we’ve introduced groundbreaking features such as Ask Ella, AI Image Generator, AI Writing, and AI Translate. I am particularly impressed by the industry-leading and competitive edge of some of these innovations. For instance, TECNO’s AI supports text translation in 136 languages, voice translation in 44 languages, and photo translation in 51 languages. We are excited to further strengthen our partnership with TECNO, unlocking limitless potential to bring advanced yet practical AI capabilities to emerging markets in a convenient and secure manner.”

Matt Waldbusser, Managing Director of Global Solutions and Consumer AI at Google Cloud

The CAMON 40 Series’ innovative One-Tap FlashSnap leverages AI to enhance imaging capabilities, revolutionizing mobile photography. AI optimizes camera startup and continuous shooting for instant captures, while AI-powered multi-frame processing intelligently reduces noise and enhances details, delivering sharper, more refined images. Additionally, the BestMoment algorithm analyzes motion patterns, automatically selecting the optimal frames for precise, high-quality shots in dynamic scenarios, ensuring users an unparalleled mobile imaging experience.

TECNO CAMON 40 Demonstrates the Cutting-Edge FlashSnap Capability

To delve deeper into the imaging prowess of the CAMON 40 Series, TECNO invited Frédéric Guichard, CEO of DXOMARK, to share the image performance of CAMON 40 Pro. Frédéric highlighted, “The CAMON 40 Pro 5G has demonstrated exceptional imaging and performance capabilities in our rigorous evaluations. We’ve been particularly impressed with photo performance being the best for devices under 600$, and the 1st eligible device to our Smart Choice Label.”

Onsite photo of Frédéric Guichard, CEO of DXOMARK

Beyond its advanced rapid-capture functionality, the integration of TECNO AI further enhances the device’s capabilities. Intelligent imaging, a 360° AI Call Assistant, and productivity tools elevate creativity and efficiency. Powered by MediaTek’s latest chipsets, the series ensures smooth performance, fast processing, and extended battery life. With a sleek, durable, and water-resistant design, it seamlessly blends style with practicality for modern users.

MEGABOOK S14, the World’s Lightest 14-inch OLED Laptop, Inspires Creators and Game Lovers

The MEGABOOK S14 is TECNO’s first OLED laptop and the industry’s lightest 14-inch OLED laptop, featuring a 2.8K OLED display and incredibly weighing only 899g (31.7oz). The laptop is equipped with the outstanding power of the Snapdragon® X Elite compute platform, the flagship chipset for AI PCs from Qualcomm Technologies, and integrates TECNO’s world’s first self-developed edge-side large-scale AI model, to achieve AI-enhanced multitasking.

World’s Lightest 14-inch Laptop MEGABOOK S14

Specifically designed for next-gen AI productivity, TECNO AI enhances the Ella AI Assistant, AI-powered PPT generation, AI-driven image search, smart albums, and offline meeting transcription with multilingual support. The External Graphics Dock, equipped with a powerful NVIDIA graphic card, delivers scalable, high-performance capabilities for design, gaming, and content creation. The laptop’s 2.8K OLED display with a 120Hz refresh rate ensures exceptional visuals, while DTS:X Ultra dual 2W speakers, Wi-Fi 6E, fingerprint login, and PC Manager optimize connectivity and user experience.

TECNO’s strategic partnership with Qualcomm Technologies was a highlight of the TECNO AI Ecosystem Product Launch event, demonstrating a shared vision for the future of AI PCs. Kedar Kondap, SVP & GM of Compute and Gaming at Qualcomm, took the stage to discuss the integration of Qualcomm’s cutting-edge PC chipset into the new MEGABOOK S14 laptop, underscoring TECNO’s commitment to delivering high-performance computing solutions.

Kedar Kondap, SVP & GM of Compute and Gaming at Qualcomm

In addition, TECNO also introduced several standout new products. The featherlight 999g (35.2oz) ultrabook MEGABOOK T14 Air, features high-speed storage and LPDDR5 memory, while the ultra-thin, all-metal MEGABOOK K15S, equipped with a powerful 70Wh battery and supported by a 65W PD GaN charger, offers a smarter and more long-lasting user experience. Both devices are empowered by TECNO AI with advanced AI capabilities such as AI Album and AI Voice Assistant, making them perfect companions for all aspects of life.

The Next Game-Changing Tech Innovation: See the World with the TECNO AI Glasses Series

TECNO’s new AI Glasses Series also took center stage with the introduction of TECNO AI Glasses Pro and TECNO AI Glasses, reimagining eyewear with cutting-edge imaging, intelligent interactions, and a sleek aesthetic. The TECNO AI Glasses feature an aviator design, while the Pro model showcases a browline style, both embodying timeless elegance and modern fashion.

TECNO AI Glasses Redefine the Way People See the Future

Equipped with a 50MP high-definition camera, the series integrates an OV50D sensor, a 100° ultra-wide-angle custom lens, and an AI ISP imaging chip, forming a mobile-grade imaging system. This system lets users capture stunning, high-resolution photos with advanced AI noise reduction and HDR capabilities. With real-time translation supporting over 100 languages, TECNO AI’s Ella empowers accurate translation even for less common languages, as well as voice control, AI-powered object recognition, and intelligent information summaries for ultimate convenience.

Additionally, the AI Glasses Pro features a MicroLED display with 7th-gen resin waveguide technology, offering a 30° field of view, over 1,500 nits of brightness AR display, and a lightweight, ultra-thin design. The AR display allows users to effortlessly enjoy features like translation display, navigation, information prompts, and teleprompting.

Equipped with a 250mAh battery, these glasses offer over 11 hours of music playback and 8 hours of mixed use with just 30 minutes of charging. An advanced ultra-linear speaker, bass enhancement, and spatial sound deliver an immersive audio experience, while Wi-Fi 6 and Bluetooth 5.4 ensure seamless connectivity.

With these innovative launches, TECNO is setting new standards in mobile imaging and AI-enhanced technology, shaping a more connected and empowered future for consumers in emerging markets. Once again, TECNO has showcased its cutting-edge innovation on the global stage at MWC. With the brand essence of “Stop at Nothing”, TECNO’s relentless pursuit of innovation is making AI-powered technology more accessible, allowing consumers to experience the future ahead of time.

Solomon Obwot is a tech writer based in Kampala, Uganda, with extensive experience in the local tech startup ecosystem. He covers the latest news and analysis on consumer tech, writes in-depth smartphone reviews, and conducts insightful interviews with industry experts. Solomon is also a passionate podcaster, sharing his knowledge and engaging in discussions about Africa’s rapidly growing tech landscape. Send emails to [email protected]

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