We all have been there. Your internet starts acting up and your not sure whether it’s you or them. Most service providers have standby customer care agents or support teams that respond to your queries. The steps to finding the solution to your problem often involve finger-pointing, ping pong and playing blame game.

When you call that customer care helpline, your service provider usually will deny the problem is on their end, then you get angry as a result. A heated argument follows suit usually with the customer speaking on a higher tone. Then once the customer cools down, both parties start negotiating peacefully. Depending on whose fault it is, one of you will be very upset and then finally accept the final output. They are called the 5 stages of grieve and loss coined by psychologists.

Whether you knew about that pattern or not, here at some of the most common responses you’ll hear from your customer care help desk;

It works here. How’s that possible

I’ve rarely heard from any customer care agent that instantly admits that the fault is theirs. Usually help desk will instantly put the blame on calling customer even without investigation. Unless you are Google or Facebook, no single organization can claim that their systems are always working perfectly fine. And this is not to say that the problem is never on the customer’s end either. However, serious customers always thoroughly do their checks and only call help-desk as the last resort. So there are good chances that the problem is with the service provider who in most cases might even be aware of it, but just chooses to deny. As a customer, stand your ground, have your facts and push on.

Check your background Apps

This is usually common with complains about suspicious data usage. When your data runs out so fast and there’s no good reason to explain why, your service provider will assume something in the background is eating up your data. Before you call customer care, make sure you don’t have Windows auto updates running or Anti-virus updates because these take a lot of data. On mobile, make sure automatic app updates from the App stores aren’t running. Also make sure backup services such as Google photos, Whatsapp aren’t set to automatically upload your photos to the cloud once you take them or receive them from your contacts. Otherwise, your service provider will be right to claim that background apps are the cause of your data usage.

Clear your cache and cookies

This is a classic one. I bet its listed in one of those customer care training manuals. Cache is a temporal storage that your phone or computer uses to store data that you have previously accessed in order to speed up your browsing. Browsers usually store web pages and images in cache so that when you hit the back button, it simply reloads from your phone local storage instead of requesting the same data from remote server. Cookies on the other hand are small files stored on your phone or computer that contain session data specific to certain sites your visit. If you ever visit a site and login form is auto-filled for you, that’s and example cookies working for you.

So this temporal data stored on your computer or phone sometimes (but not always) causes unexpected behavior. Your phone browser might display an old webpage from cache instead of serving a fresh one from the website for instance. Usually you can test this inconsistency by loading the page on a different browser or clearing your cache.

However Cache and Cookies are not the reason why your internet is off.

Uninstall unnecessary Apps

This is unusual but sometime customer care guy will ask you to uninstall unnecessary Apps. Not that it helps the situation that much but you’ll be asked anyway on the assumption that uninstalling these not-so-important apps might free up some computing resources — Storage or Memory — from from your computer or phone. We think it’s definitely a good hygiene to do this, perhaps you might remove some stray App that might be causing issues even though unrelated to your internet issues.

Turn off your Anti-virus

Another classic one — Anti-virus. Even though we are aware that sometimes your Anti-virus software can stand in the way of you posting your photos on Instagram or Facebooking on a lazy Saturday, it’s not conclusive enough for your internet link going dark. Your Anti-virus might illegitimately block certain websites or port numbers denying your the ability to browse the web. But just to be on the safe side, make sure you are using Legit Anti-virus software such as Kaspersky, Windows defender, AVG or Norton Antivirus. Also make sure it’s regularly updated.

Restart your ​phone or computer

Your clueless customer care agent will most definitely rush to recommend that you immediately restart your phone. If you are using the same phone to call, I don’t know how communication between the both of you will continue! I usually don’t follow this instruction until the agent gives me very good reasons to do so. And I mean really good reason. Restarting my computing means interrupting my workflow which in the middle of a busy working day isn’t something am willing to even think about.

But as naive as it might sound, restarting your computer or phone usually (although not always) magically solves issues. Computers are complex, no body has explain why this happens and neither can we nor your customer care agent.

Reinstall your operating system or flash your phone

If the worst comes to the worst, you’ll be asked to re-format your hard drive and re-install your Operating system. This is like pulling out the nuke codes. Boom, Armageddon itself. If you have to re-install Windows, then your issues are bigger than simply not having internet access. We recommend you call up someone more technical to look at your phone or computer before such drastic measures are taken. Backup of data prior is a must. But please don’t flash your phone or format your computer just yet because your internet is off. Your service provider might be seriously pulling your leg.

We are having technical issues

Aha, finally your service provider might be brave enough to acknowledge fault their end and good enough to let you know. These days that happens through either Twitter or Facebook channels. Technical issues happen everywhere unless you are Google or Facebook of course. When your provider is brave enough to communicate this to you, kindly give them a thumbs up. Not everyone is honest. Ask for time when the issues will be rectified and please be patient. But if your provider is constantly having technical issues, it’s time to think about alternatives.

Our engineers are working on it

Okay great. Send virtual Hi5 to those Engineers who have sleepless nights trying to restore services back online. Someone might have accidentally deleted an important file on the system, or maybe database crashed overnight or natural disaster such as an earth quake destroyed critical component of the network. Good companies constantly give updates of what’s going on. Seacom Ocean Fibre for instance got cut, and as a result there’s internet service interruption in some parts of Kenya as we speak. Engineers are working round the clock to rectify the issue. Kudo to those Engineers.

Try again, it should work

This is the best message you’ll receive from your provider. This usually happens after hours, days or even weeks of back and forth between you and customer care support team. If the problem was on your end, a good support team will tell you want the problem was and how to mitigate it in the future. If the problem was theirs, they will first apologize and then still communicate in brief what the problem was. Good service provider will compensate you back for money or time lost. When Safaricom’s M-Pesa last week went offline for 3 hours, Safaricom promised clients Free transactions for the next 24 hours. That’s just awesome.

Whether the problem is the customer’s or the service providers, communication and understanding are the key ingredient of solving issues.

David Okwii is the Editor-in-Chief of Dignited.com and a seasoned tech enthusiast whose journey began in the early 2000s. He started blogging while at university, diving deep into mobile apps, smartphone reviews, and operating systems—from testing Linux distros to tweaking Windows machines. David also explores Chromebooks, experiments with Raspberry Pi projects, and brings hands-on curiosity to every review. With vast experience in Uganda’s tech ecosystem and deep knowledge of Africa’s startup landscape, he offers informed, grounded perspectives on consumer technology. When he’s not writing or tinkering, David enjoys connecting with nature and exploring the outdoors.

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Talkio Mobile , Uganda’s newest telecommunications service provider, is excited to announce a groundbreaking partnership with Banana Life Investments, a leading chain of mobile phone and retail shops. This strategic alliance aims to bring Talkio’s innovative telecom services closer to Ugandans.

This collaboration will leverage Banana Life Investments’ extensive retail network of 26 stores strategically located across Uganda in major malls, towns, and cities to provide customers with unparalleled convenience. Through this partnership, Talkio Mobile will offer its full suite of services, including SIM cards, airtime, and exclusive product offerings at any Banana Life Investment location.

This partnership is more than a business initiative—it’s a shared commitment to transforming lives. By integrating Talkio Mobile’s forward-thinking services & nationwide reach with Banana Life Investments’ retail footprint, the two brands are setting a new standard for customer convenience and inclusivity.

READ ALSO: 5 Things You Need to Know About Talkio Mobile: New Telecom Company in Uganda

“This partnership aligns perfectly with our mission of connecting Ugandans to innovative and transformative telecom solutions,” said Vianne Allan Ahura, CEO of Talkio Mobile. “By leveraging Banana Life Investments’ trusted presence and nationwide footprint, we are not only expanding our agent network but also bringing our services closer to the communities we serve. This collaboration ensures that our online customers can now enjoy a seamless offline experience right at their doorstep. Together, we are empowering Ugandans with the tools they need to stay connected, grow their businesses, and unlock new opportunities.”

Solomon Ssemuyaba, the assistant general manager at Banana Life Investments, echoed this sentiment: “We are proud to join hands with Talkio Mobile to deliver innovative, customer-centric solutions. This partnership represents our shared vision of fostering a connected future for Uganda. Together, we are redefining what convenience and accessibility mean for our customers.”

The partnership goes beyond retail distribution, introducing joint initiatives aimed at value addition and personalized service. Customers can expect seamless access to:

  • SIM Card Sales : Available at all Banana Life Investments locations.
  • Talkio phone number bookings : Book your preferred Talkio number at any Banana Life Investments location.
  • Airtime Services : Recharge easily through in-store purchases.
  • Customer Support : Friendly and knowledgeable staff trained to assist with Talkio Mobile products and services.

Additionally, the two companies plan to launch promotional campaigns and expand services to even more locations, ensuring no Ugandan is left behind in the digital transformation.

Solomon Obwot is a tech writer based in Kampala, Uganda, with extensive experience in the local tech startup ecosystem. He covers the latest news and analysis on consumer tech, writes in-depth smartphone reviews, and conducts insightful interviews with industry experts. Solomon is also a passionate podcaster, sharing his knowledge and engaging in discussions about Africa’s rapidly growing tech landscape. Send emails to [email protected]

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The Mobile World Congress (MWC) Barcelona , the world’s largest exhibition for the mobile industry, has just concluded. This annual event gathers leading technology brands to unveil groundbreaking mobile, AI, and digital solutions innovations. At MWC 2025, TECNO showcased a range of AI-driven products, reinforcing its commitment to cutting-edge technology.

The key launches included:

  • CAMON 40 Series – AI-powered smartphones with One-Tap FlashSnap and advanced mobile imaging features.
  • MEGABOOK S14 – The world’s lightest 14-inch OLED laptop, featuring AI-enhanced multitasking and Snapdragon® X Elite.
  • MEGABOOK T14 Air & K15S – Lightweight ultrabooks with AI capabilities and extended battery life.
  • TECNO AI Glasses Series – Smart eyewear integrating AI imaging, translation, and AR display.

Jan Stryjak, Associate Director at Counterpoint Research, shared, “In the past year, we have observed significant advancements in the field of AI. AI will continue to drive transformative changes in our daily lives. In this critical period for the economic development of emerging markets, TECNO’s AI technologies are unlocking potential for diverse needs.”

“The application of AI technologies is crucial and urgent in emerging markets. We’re committed to bridging the digital gap between emerging and mature markets,” said TECNO CMO, Laury Bai. “TECNO is taking a practical approach to make AI more accessible, ensuring users in emerging markets can access AI and cutting-edge technologies.”

Laury Bai, TECNO CMO

Driven by its commitment, TECNO has forged a robust partnership with MediaTek, establishing a joint AI laboratory dedicated to accelerating advancements in AI. At the event, James Chen, Vice President of Product and Technology Marketing at MediaTek, emphasized, “The synergistic R&D efforts between TECNO and MediaTek are set to democratize AI technology. Our collaboration powers a seamless, interconnected AI experience, bringing users a future of truly connected intelligence.”

James Chen, Vice President, Product and Technology Marketing at MediaTek

CAMON 40 Series Powered by AI One-Tap FlashSnap Revolutionizes Smartphone Snapshot Photography

TECNO’s Global Product Launch Officer, Olivier Mas, officially unveiled TECNO’s next-generation AI-driven products. Attendees at TECNO’s launch event witnessed the highly anticipated debut of TECNO’s new CAMON 40 Series, a device that embodies TECNO’s legacy of excellence in mobile imaging. Featuring One-Tap FlashSnap Mode and TECNO AI, the series sets a new benchmark in smartphone photography, delivering exceptional snapshot capabilities and AI-enhanced user experiences.

Olivier Mas, TECNO Global Product Launch Officer

The CAMON 40 Series exemplifies a commitment to innovation that transcends hardware and software, extending into strategic partnerships that deliver cutting-edge AI solutions to emerging markets. Matt Waldbusser, Managing Director of Global Solutions and Consumer AI at Google Cloud, remarked, “Our collaboration with TECNO on the CAMON 40 Series is a standout example. Leveraging Google Cloud’s capabilities, we’ve introduced groundbreaking features such as Ask Ella, AI Image Generator, AI Writing, and AI Translate. I am particularly impressed by the industry-leading and competitive edge of some of these innovations. For instance, TECNO’s AI supports text translation in 136 languages, voice translation in 44 languages, and photo translation in 51 languages. We are excited to further strengthen our partnership with TECNO, unlocking limitless potential to bring advanced yet practical AI capabilities to emerging markets in a convenient and secure manner.”

Matt Waldbusser, Managing Director of Global Solutions and Consumer AI at Google Cloud

The CAMON 40 Series’ innovative One-Tap FlashSnap leverages AI to enhance imaging capabilities, revolutionizing mobile photography. AI optimizes camera startup and continuous shooting for instant captures, while AI-powered multi-frame processing intelligently reduces noise and enhances details, delivering sharper, more refined images. Additionally, the BestMoment algorithm analyzes motion patterns, automatically selecting the optimal frames for precise, high-quality shots in dynamic scenarios, ensuring users an unparalleled mobile imaging experience.

TECNO CAMON 40 Demonstrates the Cutting-Edge FlashSnap Capability

To delve deeper into the imaging prowess of the CAMON 40 Series, TECNO invited Frédéric Guichard, CEO of DXOMARK, to share the image performance of CAMON 40 Pro. Frédéric highlighted, “The CAMON 40 Pro 5G has demonstrated exceptional imaging and performance capabilities in our rigorous evaluations. We’ve been particularly impressed with photo performance being the best for devices under 600$, and the 1st eligible device to our Smart Choice Label.”

Onsite photo of Frédéric Guichard, CEO of DXOMARK

Beyond its advanced rapid-capture functionality, the integration of TECNO AI further enhances the device’s capabilities. Intelligent imaging, a 360° AI Call Assistant, and productivity tools elevate creativity and efficiency. Powered by MediaTek’s latest chipsets, the series ensures smooth performance, fast processing, and extended battery life. With a sleek, durable, and water-resistant design, it seamlessly blends style with practicality for modern users.

MEGABOOK S14, the World’s Lightest 14-inch OLED Laptop, Inspires Creators and Game Lovers

The MEGABOOK S14 is TECNO’s first OLED laptop and the industry’s lightest 14-inch OLED laptop, featuring a 2.8K OLED display and incredibly weighing only 899g (31.7oz). The laptop is equipped with the outstanding power of the Snapdragon® X Elite compute platform, the flagship chipset for AI PCs from Qualcomm Technologies, and integrates TECNO’s world’s first self-developed edge-side large-scale AI model, to achieve AI-enhanced multitasking.

World’s Lightest 14-inch Laptop MEGABOOK S14

Specifically designed for next-gen AI productivity, TECNO AI enhances the Ella AI Assistant, AI-powered PPT generation, AI-driven image search, smart albums, and offline meeting transcription with multilingual support. The External Graphics Dock, equipped with a powerful NVIDIA graphic card, delivers scalable, high-performance capabilities for design, gaming, and content creation. The laptop’s 2.8K OLED display with a 120Hz refresh rate ensures exceptional visuals, while DTS:X Ultra dual 2W speakers, Wi-Fi 6E, fingerprint login, and PC Manager optimize connectivity and user experience.

TECNO’s strategic partnership with Qualcomm Technologies was a highlight of the TECNO AI Ecosystem Product Launch event, demonstrating a shared vision for the future of AI PCs. Kedar Kondap, SVP & GM of Compute and Gaming at Qualcomm, took the stage to discuss the integration of Qualcomm’s cutting-edge PC chipset into the new MEGABOOK S14 laptop, underscoring TECNO’s commitment to delivering high-performance computing solutions.

Kedar Kondap, SVP & GM of Compute and Gaming at Qualcomm

In addition, TECNO also introduced several standout new products. The featherlight 999g (35.2oz) ultrabook MEGABOOK T14 Air, features high-speed storage and LPDDR5 memory, while the ultra-thin, all-metal MEGABOOK K15S, equipped with a powerful 70Wh battery and supported by a 65W PD GaN charger, offers a smarter and more long-lasting user experience. Both devices are empowered by TECNO AI with advanced AI capabilities such as AI Album and AI Voice Assistant, making them perfect companions for all aspects of life.

The Next Game-Changing Tech Innovation: See the World with the TECNO AI Glasses Series

TECNO’s new AI Glasses Series also took center stage with the introduction of TECNO AI Glasses Pro and TECNO AI Glasses, reimagining eyewear with cutting-edge imaging, intelligent interactions, and a sleek aesthetic. The TECNO AI Glasses feature an aviator design, while the Pro model showcases a browline style, both embodying timeless elegance and modern fashion.

TECNO AI Glasses Redefine the Way People See the Future

Equipped with a 50MP high-definition camera, the series integrates an OV50D sensor, a 100° ultra-wide-angle custom lens, and an AI ISP imaging chip, forming a mobile-grade imaging system. This system lets users capture stunning, high-resolution photos with advanced AI noise reduction and HDR capabilities. With real-time translation supporting over 100 languages, TECNO AI’s Ella empowers accurate translation even for less common languages, as well as voice control, AI-powered object recognition, and intelligent information summaries for ultimate convenience.

Additionally, the AI Glasses Pro features a MicroLED display with 7th-gen resin waveguide technology, offering a 30° field of view, over 1,500 nits of brightness AR display, and a lightweight, ultra-thin design. The AR display allows users to effortlessly enjoy features like translation display, navigation, information prompts, and teleprompting.

Equipped with a 250mAh battery, these glasses offer over 11 hours of music playback and 8 hours of mixed use with just 30 minutes of charging. An advanced ultra-linear speaker, bass enhancement, and spatial sound deliver an immersive audio experience, while Wi-Fi 6 and Bluetooth 5.4 ensure seamless connectivity.

With these innovative launches, TECNO is setting new standards in mobile imaging and AI-enhanced technology, shaping a more connected and empowered future for consumers in emerging markets. Once again, TECNO has showcased its cutting-edge innovation on the global stage at MWC. With the brand essence of “Stop at Nothing”, TECNO’s relentless pursuit of innovation is making AI-powered technology more accessible, allowing consumers to experience the future ahead of time.

Solomon Obwot is a tech writer based in Kampala, Uganda, with extensive experience in the local tech startup ecosystem. He covers the latest news and analysis on consumer tech, writes in-depth smartphone reviews, and conducts insightful interviews with industry experts. Solomon is also a passionate podcaster, sharing his knowledge and engaging in discussions about Africa’s rapidly growing tech landscape. Send emails to [email protected]

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